{
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    "date": "2021-01-16T04:29:20",
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        "rendered": "<div data-elementor-type=\"wp-page\" data-elementor-id=\"18\" class=\"elementor elementor-18\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6332e510 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"6332e510\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-780dbd04\" data-id=\"780dbd04\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f03fd56 elementor-widget elementor-widget-heading\" data-id=\"f03fd56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3005523 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3005523\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4955e34\" data-id=\"4955e34\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f288297 elementor-widget elementor-widget-heading\" data-id=\"f288297\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Access points<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c12882 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"8c12882\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-8c12882\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"8c12882\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q1-where-can-i-find-the-firmware-for-the-access-point\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1461\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q1) Where can I find the firmware for the access point?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1461\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"q1-where-can-i-find-the-firmware-for-the-access-point\"><p>Click <a href=\"https:\/\/support.plasma-cloud.com\/hc\/en-us\/articles\/360001391058-Which-is-the-latest-firmware-release-\">here<\/a> for the firmware of the access point.<\/p><p>Note: when you get an error &#8220;failed to set hardware filter to promiscuous mode&#8221;, then it is adviced to use an older version of npcap (click <a href=\"https:\/\/npcap.com\/dist\/npcap-1.60.exe\">here<\/a> to download v1.60)<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q2-what-do-the-leds-on-plasma-cloud-access-points-mean\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1462\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q2) What do the LEDs on Plasma Cloud Access Points mean<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1462\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"q2-what-do-the-leds-on-plasma-cloud-access-points-mean\"><p>Click <a href=\"https:\/\/support.plasma-cloud.com\/hc\/en-us\/articles\/360004009398-What-do-the-LEDs-on-Plasma-Cloud-Access-Points-mean-\">here<\/a> for more information.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q3-where-can-i-find-the-release-notes-of-the-accesspoints\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1463\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q3) Where can i find the release notes of the accesspoints?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1463\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"q3-where-can-i-find-the-release-notes-of-the-accesspoints\"><p>Click <a href=\"\/en\/release-notes\/\">here<\/a> for more information.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q4-what-is-the-reason-that-not-all-the-accesspoints-have-a-blue-status-symbol-when-the-ap-is-connected-to-internet\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1464\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q4) What is the reason that not all the accesspoints have a blue \u201cstatus\u201d symbol when the AP is connected to internet<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1464\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"q4-what-is-the-reason-that-not-all-the-accesspoints-have-a-blue-status-symbol-when-the-ap-is-connected-to-internet\"><p>You might notice that all the accesspoints are online (last check-in time is 5 minutes or less) , but at the same time it does not show a blue \u201cstatus\u201d symbol for each device in the plasma-cloud portal.<\/p><p>The reason is that the plasma-cloud devices establish a permanent cloud connection to connection.device.plasma-cloud.com &#8211; TCP port 80 (as reported in our firewall article). This connection is normally idling and some firewalls kill idling connection after a certain amount of time.<br \/>Killing this connection is what leads to turning the flame grey in the console and also may trigger email notifications.<br \/>On firewall\/modems manufactured by some brands (like Draytek) we have seen that the default NAT session timeout for WWW connections is 60 seconds. Increasing this value to 1day normally solves the issue.<\/p><p>For Draytek click <a href=\"https:\/\/www.draytek.co.uk\/support\/guides\/kb-portmaptime\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p><p>portmaptime -l<br \/>portmaptime -w 86400<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-682fa3f elementor-widget elementor-widget-heading\" data-id=\"682fa3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Switches<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b0d741 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"8b0d741\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-8b0d741\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"8b0d741\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q1-where-can-i-find-the-firmware-for-the-switches\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1451\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q1) Where can I find the firmware for the switches?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1451\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"q1-where-can-i-find-the-firmware-for-the-switches\"><p>Click <a href=\"https:\/\/support.plasma-cloud.com\/hc\/en-us\/articles\/360008793477-How-to-manually-re-flash-a-Switch-using-the-firmware-installer-\">here<\/a> for the firmware of the switches.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q2-how-can-i-update-the-firmware-of-a-switch-manually\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1452\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q2) How can i update the firmware of a switch manually?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1452\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"q2-how-can-i-update-the-firmware-of-a-switch-manually\"><p>Click <a href=\"https:\/\/support.plasma-cloud.com\/hc\/en-us\/articles\/360008793477-How-to-manually-re-flash-a-Switch-using-the-firmware-installer-\">here<\/a> for the firmware of the switches.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q3-where-can-i-find-the-release-notes-of-the-switches\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1453\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q3) Where can i find the release notes of the switches?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1453\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"q3-where-can-i-find-the-release-notes-of-the-switches\"><p>Click <a href=\"\/en\/release-notes\/\">here<\/a> for more information.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76867c4 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"76867c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/support.plasma-cloud.com\/hc\/en-us\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Click here for more frequently asked questions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>",
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        "rendered": "<p>FAQ Access points Q1) Where can I find the firmware for the access point? Click here for the firmware of the access point. Note: when you get an error &#8220;failed to set hardware filter to promiscuous mode&#8221;, then it is adviced to use an older version of npcap (click here to download v1.60) Q2) What [&hellip;]<\/p>",
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