{"id":18,"date":"2021-01-16T04:29:20","date_gmt":"2021-01-16T03:29:20","guid":{"rendered":"https:\/\/www.plasma-cloud.nl\/?page_id=18"},"modified":"2026-02-09T16:22:46","modified_gmt":"2026-02-09T15:22:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.plasma-cloud.nl\/nl\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"18\" class=\"elementor elementor-18\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6332e510 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"6332e510\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-780dbd04\" data-id=\"780dbd04\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f03fd56 elementor-widget elementor-widget-heading\" data-id=\"f03fd56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3005523 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3005523\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4955e34\" data-id=\"4955e34\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f288297 elementor-widget elementor-widget-heading\" data-id=\"f288297\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Accesspoints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c12882 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"8c12882\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-8c12882\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"8c12882\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q1-where-can-i-find-the-firmware-for-the-access-point\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1461\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q1) Waar kan ik de firmware voor het toegangspunt vinden?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1461\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"q1-where-can-i-find-the-firmware-for-the-access-point\"><p>Klik <a href=\"https:\/\/support.plasma-cloud.com\/hc\/en-us\/articles\/360001391058-Which-is-the-latest-firmware-release-\">hier<\/a> voor de firmware van de accesspoints.<\/p><p>Let op: wanneer je een foutmelding krijgt \u201cfailed to set hardware filter to promiscuous mode\u201d, dan is het aan te raden om een oudere versie van npcap te gebruiken (klik op <a href=\"https:\/\/npcap.com\/dist\/npcap-1.60.exe\">hier<\/a> om v1.60 te downloaden)<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q2-what-do-the-leds-on-plasma-cloud-access-points-mean\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1462\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q2) Wat betekenen de LED's op Plasma Cloud Access Points?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1462\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"q2-what-do-the-leds-on-plasma-cloud-access-points-mean\"><p>Klik <a href=\"https:\/\/support.plasma-cloud.com\/hc\/en-us\/articles\/360004009398-What-do-the-LEDs-on-Plasma-Cloud-Access-Points-mean-\">hier<\/a> voor meer informatie.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q3-where-can-i-find-the-release-notes-of-the-accesspoints\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1463\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q3) Waar kan ik de release-opmerkingen van de accesspoints vinden?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1463\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"q3-where-can-i-find-the-release-notes-of-the-accesspoints\"><p>Klik <a href=\"\/nl\/release-notes\/\">hier<\/a> voor meer informatie.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q4-what-is-the-reason-that-not-all-the-accesspoints-have-a-blue-status-symbol-when-the-ap-is-connected-to-internet\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1464\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q4) Waarom hebben niet alle accesspoints een blauw statussymbool wanneer ze met internet verbonden zijn?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1464\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"q4-what-is-the-reason-that-not-all-the-accesspoints-have-a-blue-status-symbol-when-the-ap-is-connected-to-internet\"><p>U merkt misschien dat alle toegangspunten online zijn (laatste inchecktijd is 5 minuten of minder), maar tegelijkertijd wordt er geen blauw &quot;status&quot; -symbool weergegeven voor elk apparaat in de plasma-cloud-portal.<\/p><p>De reden is dat de plasma-cloud-apparaten een permanente cloudverbinding tot stand brengen met connection.device.plasma-cloud.com \u2013 TCP-poort 80 (zoals gerapporteerd in ons firewall-artikel). Deze verbinding is normaal gesproken inactief en sommige firewalls be\u00ebindigen een inactieve verbinding na een bepaalde tijd.<br \/>Het verbreken van deze verbinding leidt ertoe dat de vlam grijs wordt in de console en kan ook e-mailmeldingen activeren.<br \/>Op firewalls\/modems van sommige merken (zoals Draytek) hebben we gezien dat de standaard NAT-sessietime-out voor WWW-verbindingen 60 seconden is. Door deze waarde te verhogen tot 1 dag wordt het probleem normaal gesproken opgelost.<\/p><p>Voor Draytek klik <a href=\"https:\/\/www.draytek.co.uk\/support\/guides\/kb-portmaptime\" target=\"_blank\" rel=\"noopener\">hier<\/a>.<\/p><p>portmaptime -l<br \/>portmaptime -w 86400<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-682fa3f elementor-widget elementor-widget-heading\" data-id=\"682fa3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Switches<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b0d741 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"8b0d741\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-8b0d741\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"8b0d741\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q1-where-can-i-find-the-firmware-for-the-switches\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1451\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q1) Waar kan ik de firmware voor de switches vinden?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1451\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"q1-where-can-i-find-the-firmware-for-the-switches\"><p>Klik <a href=\"https:\/\/support.plasma-cloud.com\/hc\/en-us\/articles\/360008793477-How-to-manually-re-flash-a-Switch-using-the-firmware-installer-\">hier<\/a> voor de firmware van de switches.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q2-how-can-i-update-the-firmware-of-a-switch-manually\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1452\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q2) Hoe kan ik de firmware van een switch handmatig bijwerken?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1452\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"q2-how-can-i-update-the-firmware-of-a-switch-manually\"><p>Klik <a href=\"https:\/\/support.plasma-cloud.com\/hc\/en-us\/articles\/360008793477-How-to-manually-re-flash-a-Switch-using-the-firmware-installer-\">hier<\/a> voor de firmware van de switches.<\/p><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"q3-where-can-i-find-the-release-notes-of-the-switches\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1453\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Q3) Waar kan ik de release-opmerkingen van de switches vinden?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1453\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"q3-where-can-i-find-the-release-notes-of-the-switches\"><p>Klik <a href=\"\/nl\/release-notes\/\">hier<\/a> voor meer informatie.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76867c4 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"76867c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/support.plasma-cloud.com\/hc\/en-us\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Klik hier voor meer veelgestelde vragen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Access points Q1) Where can I find the firmware for the access point? Click here for the firmware of the access point. Note: when you get an error &#8220;failed to set hardware filter to promiscuous mode&#8221;, then it is adviced to use an older version of npcap (click here to download v1.60) Q2) What [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"content-boxed-container","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.plasma-cloud.nl\/nl\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.plasma-cloud.nl\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.plasma-cloud.nl\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.plasma-cloud.nl\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.plasma-cloud.nl\/nl\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":176,"href":"https:\/\/www.plasma-cloud.nl\/nl\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":3357,"href":"https:\/\/www.plasma-cloud.nl\/nl\/wp-json\/wp\/v2\/pages\/18\/revisions\/3357"}],"wp:attachment":[{"href":"https:\/\/www.plasma-cloud.nl\/nl\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}