Click here for the firmware of the access point.

Note: when you get an error “failed to set hardware filter to promiscuous mode”, then it is adviced to use an older version of npcap (click here to download v1.60)

Click here for more information.

Click here for more information.

You might notice that all the accesspoints are online (last check-in time is 5 minutes or less) , but at the same time it does not show a blue “status” symbol for each device in the plasma-cloud portal.

The reason is that the plasma-cloud devices establish a permanent cloud connection to connection.device.plasma-cloud.com – TCP port 80 (as reported in our firewall article). This connection is normally idling and some firewalls kill idling connection after a certain amount of time.
Killing this connection is what leads to turning the flame grey in the console and also may trigger email notifications.
On firewall/modems manufactured by some brands (like Draytek) we have seen that the default NAT session timeout for WWW connections is 60 seconds. Increasing this value to 1day normally solves the issue.

For Draytek click here.

portmaptime -l
portmaptime -w 86400